Vivian has been very helpful in providing financial advice, patient and clear in explaining different parts of the plan. She is also very approachable and friendly and tries her best to understand my needs, without being pushy. Strongly recommend!

I was first approached by Vivian for upgrades on the ElderShield plan. I wasn't very savvy about the plan and the differences between the providers. Vivian was being very patient and detailed. She was also very responsive on claims matters. Although she was overseas, she got her colleague to assist me.

Vivian puts to good use her gift of maintaining her professionalism at all times while simultaneously allowing her warmth to shine through, putting clients at ease. She breaks down seemingly complex investment instruments into easy-to-understand bits for the layperson and with her characteristic candour and technical expertise, can always be relied upon to provide sound investment advice.