Unfamiliarity of the types of insurance that is offered by insurance companies. Shawn explained in detail the unfamiliarity I was facing and in turn helped me be more informed and gave me the confidence to make any future financial/insurance decisions for me and my family. He answered every questions that I had with transparency and sincerity, he comes off as somebody who wants to listen to your story and understand your situation and future goals and then advise you on how you can achieve them.